Account and Data Deletion Policy

Last Updated: 02nd June 2026

1. Purpose

This Account and Data Deletion Policy explains how App Doctor (“Company”, “We”, “Us”, or “Our”) handles requests for account deletion and the removal of data associated with the use of App Doctor (“Application”).

This policy applies to users who have created an account, subscribed to services, or stored data through the Application or related online services.

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2. Requesting Account Deletion

Users may request the deletion of their account by:

• Using the account management features within the Application (where available);
• Contacting our support team via email at contactus@edgemind.co  or
• Submitting a request through our website at https://app-doctor.io/

To protect user privacy and security, we may require identity verification before processing a deletion request.

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3. What Happens When an Account Is Deleted

Upon approval of a deletion request:

• Access to the account will be revoked.
• User authentication credentials will be removed or permanently disabled.
• The user will no longer be able to access the Application using the deleted account.
• Associated subscriptions may be terminated according to applicable subscription terms.

Account deletion is generally irreversible.

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4. Data Deletion

Subject to legal, regulatory, contractual, and operational requirements, we will delete or anonymize personal information associated with the deleted account.

Data that may be deleted includes:

• User profile information
• Contact information
• Account preferences and settings
• Application activity records
• Uploaded files and documents
• User-generated content
• Stored application data

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5. Data Retention

Certain information may be retained after account deletion where necessary to:

• Comply with legal or regulatory obligations;
• Resolve disputes;
• Enforce agreements;
• Maintain security and fraud prevention measures;
• Meet audit and recordkeeping requirements.

Examples of retained information may include:

Retention periods may vary based on applicable laws and business requirements.

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6. Backup Data

Information contained within system backups may remain in backup archives for a limited period following account deletion.

Such backup data:

• Is protected by security controls;
• Is not actively processed except for disaster recovery purposes;
• Will be permanently overwritten or deleted according to our backup retention schedule.

Backup retention periods typically do not exceed 90 days, unless a longer period is required for operational or legal reasons.

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7. Organization-Owned Accounts

Where the Application is provided to an organization:

• The organization may control user accounts and associated data.
• Individual users may be required to submit deletion requests through their organization’s designated administrator.
• Data deletion requests may be subject to organizational policies and contractual obligations.

The Company may require authorization from the organization before processing certain deletion requests.

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8. Data Export Prior to Deletion

Users are encouraged to export or download any information they wish to retain before submitting a deletion request.

Once deletion has been completed, recovery of deleted information may not be possible.

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9. Processing Time

We aim to process verified account and data deletion requests within 30 days of receipt.

Where additional time is required due to technical, legal, or operational considerations, users will be informed accordingly.

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10. Exceptions

We may decline or delay deletion requests where:

• Verification cannot be completed;
• The request conflicts with legal obligations;
• The information is required for ongoing investigations;
• The information is required for contractual compliance;
• Deletion would adversely affect the rights of other users or organizations.

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11. Changes to This Policy

We may update this Account and Data Deletion Policy from time to time.

Any changes will be posted on our website or made available through the Application. Continued use of the Application after changes become effective constitutes acceptance of the revised policy.

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12. Contact Us

For questions regarding this policy or to submit an account or data deletion request, please contact:

App Doctor
Address: 14 Woodford Gardens, Felicity, Chaguanas, 500228, Trinidad and Tobago

Email:contactus@edgemind.co
Phone:+1 (868) 745-4322

Website: https://app-doctor.io/

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Deletion Request Summary

Before requesting deletion, please note:

✓ Your account will no longer be accessible.
✓ Deleted data may not be recoverable.
✓ Certain records may be retained for legal, security, auditing, or compliance purposes.
✓ Backup copies may remain for a limited retention period before permanent removal.
✓ Processing may take up to 30 days after verification.

By submitting a deletion request, you acknowledge and understand the implications outlined in this policy.